AI phone receptionist & answering Patient messaging
healow Genie
eClinicalWorks' own AI contact center that answers patient calls 24/7 for scheduling, refills, billing, and referrals.
EHR integrations
Native built or owned by the EHR vendorMarketplace listed in the EHR's official marketplace/partner directoryVendor-documented the tool vendor documents the integration (API, connector, or extension)None known we could not verify one (that doesn't mean none exists)
| EHR | Type | Evidence | Notes |
|---|---|---|---|
| eClinicalWorks | Native | Source | eClinicalWorks/healow product built for eCW practices. |
| athenahealth | None known | — | |
| Tebra (Kareo) | None known | — | |
| ModMed | None known | — | |
| Elation | None known | — | |
| DrChrono | None known | — | |
| AdvancedMD | None known | — | |
| NextGen | None known | — | |
| Epic | None known | — | |
| SimplePractice | None known | — |
Patient-experience lens
| Tells patients they're interacting with AI | Not documented / unknown |
|---|---|
| Escalation to a human | Documented |
| Patient opt-out | Not documented / unknown |
eCW describes configurable escalation of complex or urgent calls to live staff or on-call providers. Source